The collection and processing of personal data has been designed to be in line with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement thereof.
The data controller is the company NEOMARCA, with an office in Rua do Alportel, nº 44, 2º, 8000-293 Faro. You can contact the data controller at any time with any questions about data protection by email to firstname.lastname@example.org.
By accessing and using neomarca.pt, its contents and / or our services, the user accepts and consents freely and expressly, through an unequivocal positive act, authorizing that their personal data, requested or optionally provided by him, is collected and processed by NEOMARCA under the terms provided herein.
The data provided and collected by NEOMARCA's will be used to:
Under EU data protection legislation (GDPR), the use of personal data must be justified under at least one legal basis for the processing of personal data. You can consult the explanation of the scope of each of these grounds. *
The legal basis applicable to the collection and use of your personal data for customer service and marketing purposes is your consent.
* Legal basis for the processing of personal data
We collect your first and last name, email address, address, telephone number and other similar contact information.
A cookie is a small text file that a website asks your browser to store on your computer, telephone or other device that has access to the internet, containing information about your navigation of the particular site. Cookies are used to facilitate and turn the navigation of the website simpler, without damaging your computer.
Our cookies have different functions:
In a nutshell, feature cookies retain user preferences for site usage, so you do not need to reconfigure the site each time you visit.
The cookies used can be:
Permanent Cookies: they are stored on the user's web browser on their access devices (pc, mobile and tablet) and are used whenever the user makes a new visit to the site. Usually they are used to direct the navigation according to the interests of the user, allowing us to provide a more personalized service.
Session Cookies: These are temporary and remain in your browser cookies until you leave the site. The information obtained enables the identification of problems and provide a better browsing experience.
Yes, cookies can be disabled in your browser. Please note, however, that by disabling cookies, you can prevent certain web services from working properly, affecting, in part or in full, your website navigation.
If you wish to block or delete cookies from this site, you may do so by modifying your browser's settings. Although the parameterization of each is different, it is common to configure this in the "Preferences" or "Tools" menu. For details on configuring cookies, see the "Help" menu in your browser.
NEOMARCA employs measures to protect the information collected from loss, destruction, disclosure, unauthorized access, misuse and alteration.
Although the transmission of data through the Internet or website cannot guarantee total security against intrusions, NEOMARCA and our service providers and commercial partners make every effort to implement and maintain physical, electronic and procedural security measures aimed at protecting your personal data in accordance with the applicable data protection requirements.
NEOMARCA adopts internal and subcontracting procedures (where available), to deal with cases of personal data breaches (likely to result in a risk to the rights of holders), namely in the detection, identification and investigation of circumstances, mitigation measures, information circuits between responsible and subcontractor, involvement of NEOMARCA and notification to the CNPD of the occurrence of violations of personal data, according to the deadlines established in the regulation (up to 72h after being aware of it).
NEOMARCA retains your data only for as long as is necessary for the purpose for which it was collected.
Once the maximum period of retention has been reached, your personal data will be irrevocably anonymised (anonymised data may be retained) or destroyed in a secure manner.
Under the terms of the RGPD, the data subject has the right to ask the controller for access to their personal data, as well as its rectification or erasure.
The data subject also has the right to withdraw the consent given to the handling and processing of the data, at any time, without compromising the lawfulness of the data treatment made based on the consent previously given.
You may exercise these rights of access, rectification, erasure, limitation to data handling and processing, opposition to handling and processing, portability or withdrawal of consent from NEOMARCA by sending an email to email@example.com or by written communication, in registered mail, to the address NEOMARCA Rua do Alportel, nº 44, 2º, 8000-293 Faro.
Under the terms of the GDPR, the data subject is informed that they the right to submit complaints to the competent control authority, in this case the National Data Protection Commission.
If you have any questions regarding our use of your personal data, you should first contact us by sending an email to firstname.lastname@example.org or by written communication to the address NEOMARCA, Rua of Alportel, nº 44, 2º, 8000-293 Faro.
Subject to certain conditions, you may have the right to request us to:
The exercise of these rights is subject to certain exceptions intended to safeguard the public interest (prevention or detection of crimes) or our interest (maintaining professional secrecy).
If you exercise any of these rights, we will analyse them and respond within one (1) month.
If you are dissatisfied with our use of your personal data or with our response after exercising any of these rights, you have the right to submit a complaint to your supervisory authority (National Commission for Data Protection - CNPD, Rua de São Bento , nº 148, 3º, 1200-821 Lisboa | Tel: 213928400, e-mail: email@example.com).
Under the provisions of article 18 of Law no. 144/2015, in case of litigation, the consumer may use Entidade de Resolução Alternativa de Litígios de Consumo. RAL entities available for contracts awarded in the Faro district:
CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve.
Clients or users who wish to express dissatisfaction regarding the provision of services, product marketing or quality of service, may formally file a complaint, which is subject to analysis and treatment by NEOMARCA. The claimant must indicate elements of identification that enable the analysis and clearly and completely describe the facts that motivate the complaint. The complaint can be filed in three possible ways:
NEOMARCA always formally communicates the decision, whether it bears the reason to the claimant or in all other cases. All steps are taken to expeditiously complete the complaints procedures. In cases of high complexity, the claimant is kept informed, through the most appropriate means.